Last updated: 1/09/2025

 

At SPS: Store • Pack & Ship (“SPS”, “we”, “our”, or “us”), we aim to provide reliable storage and packing services. This policy explains how we handle refunds and returns of services, not products, since all goods remain the client’s property.

 

1. Scope

This policy applies to:

• Fees paid for storage, packing, and optional services (e.g., relabelling, kitting).

• Any payments made for prepaid services or deposits.

Note: SPS does not sell products; this policy does not cover client goods. Clients are responsible for insuring their stock.

 

2. Service Issues & Refunds

• Refunds for services may be considered only if we fail to provide the agreed service (e.g., missed packing or storage errors caused by proven negligence).

• Any claim must be submitted in writing via email within 7 business days of the issue.

• Refunds will be assessed on a case-by-case basis. Partial refunds may apply if services were partially provided.

 

3. Returns of Client Stock

• SPS stores and handles goods according to client instructions.

• Clients may request return of stock at any time, with reasonable notice (24–48 hours).

• Clients are responsible for shipping costs to return stock unless otherwise agreed.

 

4. Non-Refundable Situations

SPS will not provide refunds for:

• Client decisions to terminate services mid-month.

• Delays or issues caused by carriers after parcels leave our facility.

• Loss, theft, or damage of goods unless caused by proven negligence by SPS.

 

5. How to Request a Refund or Stock Return

To request a refund or stock return:

1. Email us at info@storepackship.com.au with details of the service, date, and reason for the request.

2. Include photos or documentation if applicable.

3. We will respond within 5 business days with next steps.

 

6. Contact Us

For questions about this policy or to submit a request:

SPS: Store, Pack & Ship
📧 Email: info@storepackship.com.au
📍 Adelaide, South Australia, Australia