Privacy Policy

Last updated: 1/09/2025

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SPS: Store, Pack & Ship (“SPS”, “we”, “us”, or “our”) respects your right to privacy and is committed to protecting the personal information we handle in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect personal information when providing fulfilment services from our premises in Adelaide, South Australia.

1. Collection of Personal Information

We may collect the following personal information:

• Client business details (legal name, ABN, contact person, email, phone, business address).

• End-customer details necessary for order fulfilment (name, delivery address, phone number, email).

• Billing and payment details.

• Website interactions (contact forms, quote requests, analytics).

We collect personal information directly from you, your nominated representatives, your sales platforms (e.g. Shopify, Etsy), or your customers’ order files.

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2. Purpose of Collection

We collect and use personal information to:

• Store and manage inventory.

• Pick, pack, and dispatch orders to customers.

• Handle returns and provide order support.

• Communicate with you about services, quotes, and billing.

• Comply with taxation, legal, and regulatory obligations.

3. Disclosure of Information

We may disclose personal information to:

• Couriers and postal services (Australia Post, Sendle, Aramex, CouriersPlease, etc.) to complete deliveries.

• Service providers (accounting, IT, payment processors, cloud platforms such as Google Workspace) strictly for business operations.

• Regulatory authorities or law enforcement if required by law.

We will not sell, rent, or trade your personal information.

4. Data Storage & Security

• Data is stored securely in cloud systems (Google Workspace/Sheets) and protected by access controls.

• Physical stock and paperwork are stored in our Adelaide premises with restricted access.

• We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure of your information.

5. Overseas Disclosure

We may use cloud-based systems hosted overseas (e.g., Google servers) to store data. Where this occurs, we take reasonable steps to ensure your information is handled in line with the APPs.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections to ensure accuracy.

• Complain if you believe we have breached the APPs.

Requests should be sent in writing to the contact details below. We will respond within 30 days.

7. Data Retention

We retain personal information only as long as necessary for service provision, legal, and tax purposes. After this, records may be securely destroyed or de-identified.

8. Complaints

If you have a complaint about how your personal information has been handled:

1. Contact us directly using the details below.

2. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

   • Website: www.oaic.gov.au

   • Phone: 1300 363 992

9. Contact Us

For questions, access requests, or complaints regarding this Privacy Policy, please contact:

SPS: Store, Pack & Ship
📧 Email: info@storepackship.com.au

📍 Location: Adelaide, South Australia, Australia
ABN: 88 737 093 012